Refund policy

🔁 Return , Refund & Exchange Policy

At ECLATE FRAGRANCES, We Operate Strictly as a B2B Wholesale Supplier of Packaging Materials Including Fragile Items Such as Glass Bottles & Accessories.
Please Read Our Policy Carefully Before Placing an Order.

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📦 Nature of Products
• We Sell Wholesale Packaging Materials Only
• Products May Include Fragile & Breakable Items
• All Orders are Bulk / Wholesale Orders

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🚚 Shipping & Damage Disclaimer
• All Products are Securely Packed with Maximum Care Before Dispatch
• Once the Parcel is Handed Over to the Courier Partner, Any Damage During Transit is NOT Our Responsibility
• Courier-caused Damage, Breakage, or Leakage is Non-Returnable & Non-Exchangeable

❌ No Claims will be Accepted for Transit Damage

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🔄 Return & Exchange Eligibility

Returns or Exchanges are Allowed ONLY in the Following Case:

✅ Wrong Product Delivered From Our Side

❌ Returns are NOT Accepted for:
• Customer Change of Mind
• Transit / Courier Damage
• Fragile Item Breakage
• Custom or Special Orders

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🔁 Exchange Policy (NO REFUNDS)
• No Refunds Under Any Circumstances
• Only Product Exchange is Allowed if Wrong item is Delivered
• Returned Product will be Checked & Verified Before Exchange
• After Verification, Correct Product will be Shipped

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⏱️ Claim Time Limit (VERY IMPORTANT)
• Any issue Must be Reported within 24 hours of Delivery
• Requests After 24 Hours will NOT be Accepted

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🎥 Mandatory Proof for Any Claim

To Raise a Claim, Customer Must Provide ALL of the Following:

✔ Complete Unboxing Video (without cuts)
✔ Clear Product Photos
✔ Invoice Copy

❌ Claims Without Proper Proof will be Rejected

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📦 Return Shipping
• Return Shipping Cost Must be Borne by the Customer
• We do Not Provide Reverse Pickup

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🚫 Non-Returnable Items
• All bulk / Wholesale Orders
• Fragile Items Damaged in Transit
• Custom Orders
• Sale or Discounted Products

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📩 How to Raise a Claim

Please Contact us within 24 hours of Delivery:

📧 Email: eclatefragrances.official@gmail.com
📱 WhatsApp: +91 9953447540
🕒 Support Hours: 11:00 AM – 9:00 PM 

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⚖️ Final Decision

All Return/Exchange Decisions will be Taken by ECLATE Fragrances After Verification.
Our Decision Shall be Final & Binding.

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🏢 Business Model Declaration

This is a B2B Focused Business Selling Packaging Materials.
By Placing an Order, the Buyer Agrees to All Terms Mentioned Above.