Shipping policy

At ECLATE Fragrances, We Operate As A B2B (Business-To-Business) Wholesale Supplier Of Packaging Materials , Including Fragile Products Such As Glass Bottles And Accessories.
Please Read This Shipping Policy Carefully Before Placing An Order.

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📦 Order Processing
• All Orders Are Processed Only After Full Payment Confirmation
• Orders Are Usually Dispatched Within 1–3 Working Days
• Dispatch Timelines May Vary Based On:
• Product Availability
• Order Quantity
• Bulk / Wholesale Volume

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🚛 Shipping Method
• Orders Are Shipped Through Third-Party Courier Partners
• Courier Partner Is Selected Based On:
• Delivery Location
• Parcel Size & Weight
• Once Dispatched, Courier Operations Are Beyond Our Control

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⏱️ Delivery Timeline
• Delivery Timelines Provided Are Approximate Only
• Actual Delivery Time Depends On:
• Customer Location
• Courier Network
• External Factors

❌ Delivery Dates Are Not Guaranteed

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💥 Fragile Items & Transit Risk
• All Fragile Items Are Packed With Maximum Care & Protection
• Once The Parcel Is Handed Over To The Courier Partner:
• Transit Damage Is Not Our Responsibility
• Breakage, Leakage, Or Loss During Transit Will Not Be Covered

⚠️ Customers Placing Orders For Fragile Products Do So At Their Own Risk

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📦 Shipping Charges
• Shipping Charges Are Calculated Based On:
• Parcel Weight
• Parcel Volume
• Delivery Location
• Shipping Charges Are Non-Refundable Under Any Circumstances

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📹 Mandatory Unboxing Video (Important)
• Customer Must Record A Complete Unboxing Video Without Any Cut
• Video Must Start From Sealed Parcel Opening
• Any Issue Must Be Reported Within 24 Hours Of Delivery

❌ Claims Without Proper Unboxing Video Will Not Be Accepted

(Please Refer To Our Return & Exchange Policy For More Details)

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❌ Undelivered / Refused Shipments
• If A Shipment Is:
• Refused By Customer
• Not Accepted At Delivery
• Returned Due To Incorrect Address Or Non-Availability

Then:
• Courier Charges (To & Fro) Will Be Deducted
• No Refund Will Be Issued
• Re-Shipping Will Be Done Only After Additional Shipping Payment

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🚚 Courier Delay Disclaimer

We Are Not Responsible For Delays Caused By:
• Courier Partner Issues
• Weather Conditions
• Natural Disasters
• Strikes Or Courier Strikes
• Lockdowns Or Government Restrictions

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📍 Shipping Location
• We Ship Orders Across India
• International Shipping Is Currently Not Available

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📩 Contact Information

For Shipping-Related Queries, Contact Us At:

📧 Email: eclatefragrances.official@gmail.com
📱 WhatsApp: +91 9953447540
🕒 Support Hours: 11:00 AM – 9:00 PM 

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🔄 Policy Updates

We Reserve The Right To Modify Or Update This Shipping Policy At Any Time Without Prior Notice.
Continued Use Of The Website Indicates Acceptance Of Updated Terms.

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✅ Final Note

By Placing An Order On Our Website, You Acknowledge And Agree To This Shipping Policy And All Associated Terms.